Need help?

We’re here to help! Whether you have a question about our products, need assistance with an order, or just want to share feedback, our team is ready to help.  Click the “contact support” button below.

1: Why is my order taking over a 4 day to arrive?

Is your address a possible business address, student home or hotel, or do you live above a business address?

Unfortunately, DHL  does not ship to these addresses. For these addresses, we need to use DHL office hours delivery. If your package is still not delivered after 4 business days, please contact info@designerrowllc.com

If your package is not one of the addresses stated above, please contact us at info@designerrowllc.com, We will help get the issue solved as soon as possible.

2: Can I still cancel/edit my order?

We can still cancel/edit your order as long as the order is not in transit.

Please reach out to us at: info@designerrowllc.com

Make sure to include your order number. That way we are able to help get the concern resolved as soon as possible.

3: An item is missing/My order has the wrong product.

Please reach out to us at info@designerrowllc.com

Additionally, please provide us with photos and information. This will help us resolve the issue more quickly!

4: My order shows as delivered, but I haven’t received my package.

In case the package shows as delivered, but you have not received anything, we advise checking with your neighbors first as they might have received your package in your name.

If your package is still lost, don’t hesitate to get in touch with us at info@designerrowllc.com